TotalSoft
Frictionless ERP Systems for Every Vertical

A flag-bearer and proponent of the ongoing process of “democratization of technology,” TotalSoft has carved a niche in the marketplace as a rare technology company that delivers industry-specific ERP solutions for different verticals. TotalSoft’s Charisma ERP system consists of leasing and credit solutions for the financial sector, a medical software to cover the end-to-end processes of healthcare institutions, and a host of other modules for the retail, distribution, production, and agriculture segments. “At the end of the day, even though Charisma ERP competently serves various verticals, the platform is utilized by the same stakeholders within an organization. Our expertise lies in enabling dynamic and easy communication between these stakeholders, without any friction. We have stood out in the market because of two factors—the ability to execute ERP system integration between stakeholders of various verticals, and the fact that we’re able to serve different disciplines within those verticals—giving our clients a one-stop solution,” says Gorkem Tursucu, the CEO of TotalSoft, widely acknowledged as Romania’s No.1 ERP solution provider.

To prospective clients of TotalSoft, there’s added-value even if initial conversations do not result in the deployment of Charisma ERP system. As part of TotalSoft’s acquisition of Architected Business Solutions (ABS)—a management consultancy firm with solid international expertise in retail, as well in technology and business process outsourcing services—clients that do not choose a TotalSoft solution can as well go for advisory services.

Through the consultancy division, TotalSoft builds for its clients a roadmap to digitalization and assists them through the entire transformational journey. Regardless of the implementation of an ERP solution, TotalSoft incurs all quality assurance and project management costs, and reviews and assesses the client’s business processes by using patented methodologies. Meanwhile, TotalSoft’s professional services—which include HR, payroll and accounting outsourcing— and IT services divisions bring valuable insights to the team of application developers that constantly refine the Charisma ERP system.

Staying true to its proven methodologies, TotalSoft views the implementation of the Charisma ERP system as more than just mere deployment of technology. “We do not treat the process as just a technology system implementation project; we look at it as a transformation process. From that standpoint, during our first step for large-scale enterprise implementations, our business consultants get involved in the process. By following this methodology, we are able to help our clients build a sound organizational culture while leveraging an ERP system designed to support their growth,” explains Tursucu, while acknowledging that the biggest industry pain point TotalSoft solves is assisting clients in finding the right solution to facilitate the digitalization process.

The two other industry pain points that TotalSoft is able to mitigate are prolonged duration of ERP implementation and the standardization of post-deployment processes. The latter is a regular roadblock for MNCs that have multiple offices across continents; TotalSoft mitigates the challenge by creating standardized and harmonized models within the ERP system. The former emanates from frustration and conflict between various stakeholders using the ERP system. By building up accelerators—both methodological and technical—TotalSoft is able to shorten the duration for ERP implementation. Post-deployment, the clients of TotalSoft can enjoy the ERP system’s enterprise mobility features. For example, an organization can perform recruitment, induct new employees, and go through the entire employees’ appraisal and evaluation process, while using TotalSoft’s ERP solution on their mobile devices.

Since 2014, TotalSoft has successfully implemented the Charisma ERP system across 21 countries for Deutsche Leasing—a global powerhouse in the financial asset management sector. “We performed the training and implemented our solution in each of their branches across the globe. It’s a unique scenario since no competitor of Deutsche Leasing utilizes the same ERP system across every branch,” says Tursucu. In the coming years, TotalSoft will reinforce its forte by allowing integration between various verticals and building robust systems that aim to democratize technology for a business world without sector borders.